FAQs
Do you offer free shipping?
Yes! We offer FREE shipping on all orders $50 and above within the United States. Orders under $50 have a flat shipping rate of $7.99.
How long will it take to receive my order?
Orders are processed within 1–3 business days. Delivery within the United States typically takes 5–12 business days depending on your location.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order on our Track Order page.
Why did my items arrive in separate packages?
To ensure faster delivery, orders with multiple items may be shipped from different warehouses and arrive in separate packages. Each package will have its own tracking number.
What if I entered the wrong shipping address?
Please contact us immediately at supports@fixicstore.com if you need to update your shipping address. Once an order has shipped, we cannot change the delivery address.
Do you ship internationally?
We primarily ship to the United States. For international shipping inquiries, please contact us at supports@fixicstore.com.
What happens if my package is lost or damaged?
Contact us at supports@fixicstore.com within 7 days of the expected delivery date. Include your order number and photos of any damage, and we'll work to resolve the issue.
Can I change or cancel my order after it's been placed?
Orders can be canceled within 2 hours of purchase. Please refer to our Cancellation Policy for full details.
What shipping carrier do you use?
We primarily use USPS Priority Mail for US orders, which provides reliable 1–3 day delivery with tracking.
💳 Payment & Pricing
What payment methods do you accept?
We accept payments through Flutterwave, PayPal, and other secure payment methods displayed at checkout. We do not store your full credit card or payment details.
What currency are prices listed in?
All prices are listed in USD (US Dollars).
Is my payment information secure?
Absolutely. Payments are processed securely by trusted providers like Flutterwave and PayPal. We never store your complete payment details.
🔄 Returns & Refunds
What is your return policy?
We want you to be satisfied with your purchase. To request a return, contact us at supports@fixicstore.com within 14 days of receiving your item. Once approved, we'll provide return instructions. Unauthorized returns will not be accepted.
What items can be returned?
Eligible items include: ✅ Defective items ✅ Incorrect item received ✅ Damaged items on arrival
What items cannot be returned?
The following are not eligible for return: ❌ Clearance or sale items ❌ Items used, worn, or altered ❌ Hygiene-sensitive products (e.g., earrings, cosmetics) ❌ Buyer's remorse
How long does it take to receive my refund?
Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are issued to the original payment method within: – Store processing: 3–5 business days – Bank/card processing: 5–10 business days (varies by provider)
❌ Order Cancellations
Can I cancel my order?
Orders can be canceled within 2 hours of purchase. After this period, your order may already be processing and cannot be canceled.
How do I cancel my order?
Email us at supports@fixicstore.com with your full name, order number, and the email used at checkout. We'll process your request if it's within the 2-hour window.
What if my order has already shipped?
Once an order has shipped, cancellation is no longer possible. However, you may request a return following our Return & Refund Policy
Can I get a refund if I entered the wrong address?
Orders cannot be canceled or refunded if the customer entered an incorrect shipping address.
🛍️ Products & Orders
What products do you sell?
Fixic Store offers a premium selection across multiple categories including technology and electronics, home and kitchen essentials, health and beauty products, fashion and apparel, car accessories, baby products, and holiday decor.
Can product prices change?
Yes, product descriptions and pricing may change at any time without notice. We reserve the right to discontinue products or limit quantities based on availability.
Are all products always in stock?
Product availability varies. We update our inventory regularly, but high-demand items may sell out. We recommend placing your order promptly if you see something you love.
📞 Customer Support
How can I contact customer support?
You can reach us at 📧 Email:
supports@fixicstore.com
🕒 Hours: Monday–Friday, 9am–5pm EST
How quickly will I get a response?
We aim to respond to all inquiries within 24–48 hours during business days. For urgent matters related to your order, please include your order number in your message.
🔒 Privacy & Security
How is my personal information protected?
We take data security seriously and use reasonable measures to protect your information. We collect only necessary information to process orders, provide support, and improve your experience. We do not sell, rent, or trade customer data.
What information do you collect?
We collect personal information (name, email, shipping details) and automatic data (IP address, device type, browser information, pages visited) to process orders and improve our service.
Do you use cookies?
Yes, cookies help improve your browsing and shopping experience. You may disable cookies in your browser settings, but some features may not work properly.
Can I request my data be deleted?
Yes. US customers may request access to stored information, correction of inaccurate data, or deletion where applicable. Contact us at supports@fixicstore.com to make a request.
🌍 International Customers
Do you ship internationally?
Yes! We currently ship to United States, with plans to expand our international warehouse for international customers.
Will I have to pay customs fees?
International orders may be subject to customs duties and taxes based on your country's regulations. These fees are the responsibility of the customer and are not included in our shipping costs.
💬 Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to reach out to our support team at supports@fixicstore.com. We're here to help!
📧 Contact: supports@fixicstore.com 🕒 Hours: Monday–Friday, 9am–5pm EST
